Privacy Policy

1. Information We Collect

We may collect personal information including:

• name
• phone number
• email address
• residential address and service location details
• booking information and service preferences
• payment information
• communication records and enquiries
• access information where required to provide services, including keys, alarm codes, building access codes or access instructions
• photographs or video content where consent is provided
• website usage information and analytics data

We only collect information reasonably necessary for providing our services and operating our business.

2. How We Collect Information

We may collect information when you:

• complete website forms
• request a quote or make a booking
• contact us via email, phone or social media
• communicate with us regarding services
• interact with our website
• make payments through our website

3. How We Use Your Information

We may use your personal information to:

• provide and manage cleaning services
• process bookings and payments
• communicate with you regarding appointments and enquiries
• improve our services and customer experience
• send booking confirmations, invoices and service updates
• conduct quality assurance activities
• provide marketing communications where permitted by law

We will only use personal information for purposes reasonably related to our business activities.

4. Payment Information

Secure online payments are processed through third-party payment providers including Stripe.

Akari Cleaning does not store credit card information.

Payment information is handled in accordance with the privacy and security practices of the relevant payment provider.

5. Photographs & Video Content

Photographs and video content may occasionally be captured for quality assurance, training, operational purposes or marketing activities.

We will take reasonable care to avoid capturing identifying personal information or sensitive items.

No identifying information will be published without prior consent.

Clients may request that no photographs or video content be captured.

6. Disclosure of Information

We may disclose information to third parties where reasonably necessary, including:

• payment providers
• website hosting providers
• software and booking platforms
• contractors or service providers assisting our operations
• government authorities where required by law

We do not sell or rent personal information to third parties.

7. Website Analytics & Cookies

Our website may use cookies and similar technologies to improve user experience and collect website usage information.

This may include information such as:

• browser type
• device information
• pages visited
• website activity data

You may choose to disable cookies through your browser settings.

8. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, unauthorised access, loss, modification or disclosure.

However, no method of electronic storage or internet transmission is completely secure and we cannot guarantee absolute security.

9. Retention of Information

Akari Cleaning will retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations and manage business operations.

When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it.

10. Overseas Disclosure

Some third-party service providers used by Akari Cleaning may store or process information outside Australia.

By using our services, you acknowledge that personal information may be transferred, stored or processed overseas by such providers in accordance with their privacy practices.

11. Marketing Communications

Where permitted by law, Akari Cleaning may send service updates or marketing communications.

You may opt out of marketing communications at any time by contacting us or using any unsubscribe options provided.

12. Data Breaches

Akari Cleaning will take reasonable steps to protect personal information from misuse, loss and unauthorised access.

If a data breach occurs, we will respond appropriately and take reasonable steps to minimise potential harm.

13. Access & Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate or outdated.

Requests can be made using the contact details below.

14. Changes to This Policy

Akari Cleaning may update this Privacy Policy from time to time.

Updated versions will be published on our website.